IT Infrastructure Components that Our Managed IT Services Tackle:
- Networks.
- On-premises data centers.
- Cybersecurity tools.
- Websites and web portals.
- Endpoint Computing
IT Infrastructure
Infrastructure Managed services:
- Network Infrastructure support services
- 24/7 monitoring to avoid or reduce downtime.
- L2, L3 tech support to troubleshoot incidents and analyze their root causes.
Types of SOPs we deliver:
- Change management
- Incident management
- Ticket resolution
- Knowledge management
- Risk management
- Asset management
- CI/CD processes
- Reporting process
Transparent service:
- Regular service reports
- Quarterly maintenance reports (performance, security, capacity, issues, patching, backups)
- Health check reports
- Security audit reports
- Incident reports
Designation
- Like Technical Consuting
- Sales
- Pre-Sales
- Implementation
- Training
CSAT and user adoption rate improvement via:
Surveys and action points based on the assessment results
Training materials for users
Compliance with industry standards
Regulatory compliance reports
Cost-effective user support
Unified communication
Phone system & VoIP solutions
Choosing the right phone system starts with determining your business collaboration needs and matching them with the right technology. Depending on your business environment, you may want a system that unifies communications beyond just a standard phone call, including Instant Messaging, video conferencing etc.
Phone & Video Conferencing
Simplify your communications with flexible business conferencing solutions.
Improving Collaboration & Communication
Leverage business technology for easy communication and seamless collaboration. We provide consulting and installation of many communication and collaboration tools including video conferencing, phone systems, web portals, systems integrations, and more. We’ll identify what tools work best with your current business systems and help to achieve your operational goals.
Increased IT services and infrastructure efficiency supported by:
- Network diagrams
- Architecture descriptions
- Configuration management database
- Implementation plan for infrastructure improvements
- Documented operating procedures